ANALYSIS OF FACTORS AFFECTING PATIENT SATISFACTION IN JKN SYSTEM: PATIENT CHARACTERISTICS, JKN SERVICES, AND PHARMACY SERVICES

patient satisfaction of hospital services

the patient’s satisfaction as an important indicator evaluates the process of care and is a valid method for standardization of hospital services. this cross-sectional descriptive study has done to assess patient satisfaction of hospital services (shahed medical affiliated hospitals). in this study, 500 patients selected randomly and their satisfaction was measured by a standardized questionnai...

Quality of Services Provided in Physicians' Offices and its Effect on Patient Satisfaction

Background & Aims of the Study: The satisfaction of the patients referred to medical centers for the quality of services provided in these centers impacts on continuance of referring. The aim of this study is to evaluate the quality of services provided in these centers and its impacts on patients' satisfaction. In this study, the quality of services is studied from five aspects of confiden...

[Factors related to patient satisfaction with hospital emergency services].

OBJECTIVES To determine the perceived quality variables related to satisfaction and to identify the influence of sociodemographic factors on user satisfaction with hospital emergencies. METHODS A telephone survey was conducted with a specifically designed questionnaire for use in a sample of 3,600 users of hospital emergency services in nine public hospitals in 2008 and 2009. RESULTS The ad...

Patient Satisfaction With the Quality of Health Services Provided by Public Hospitals in Rasht, Iran

Adaptation and validation of a questionnaire assessing patient satisfaction with pharmacy services in general hospitals

OBJECTIVE The aim of this study was to cross-culturally adapt the Armando Patient Satisfaction Questionnaire into Arabic and validate its use in the general population. METHODS The translation was conducted based on the principles of the most widely used model in questionnaire translation, namely Brisling's back-translation model. A written authorization allowing translation into Arabic was o...